KESTER DJANIE

Supervise daily operations, ensuring compliance and seamless coordination between teams and alignment with organizational goals.

Responsible for designed and implementation of scalable operational structures and standard operating procedures (SOPs) to support business expansion.

Strategize and execute initiatives to drive top-line growth through improved service delivery, pricing strategies, and operational efficiency.

Responsible for managing and growing relationships with corporate clients, strategic partners, and B2B stakeholders to expand Drugnet's market footprint.

Lead procurement, inventory planning, and supplier negotiations to maintain optimal stock levels and ensure supply chain continuity.

Ensure compliance with healthcare regulations, licensing requirements, and quality standards across all operations.

Responsible for analyzing operational costs, resource allocation, and implementing initiatives to improve profit margins.

Leading B2B negotiations to drive SaaS revenue growth and market expansion across multiple regions with a 30% YoY Growth.

Overseeing product development, integrating customer feedback and market insights to drive innovation and meet local market needs, leading to the introduction of the Bento Promise and addition of Premier Health and Mutual Health Insurance's health insurance solution on the Bento Platform.

Responsible for ensure monthly GRA and SSNIT remittances are executed on behalf of all employers and their employees in accordance with GRA and SSNIT regulations

Collaborating with cross-functional teams to optimize operational processes, improve efficiency, and enhance overall business performance.

Developing sales forecasts and performance reports to track market growth and operational success.

Implementing strategies to optimize sales team productivity through targeted training programs and performance metrics.

Ensuring operational adherence to local laws and regulatory requirements, safeguarding business continuity and operational efficiency.

Responsible for the overall efficiency, compliance, and profitability of the Growth business unit.

Led strategy execution for the Partnership and Retail Business functions, ensuring department profitability.

Successfully pioneered the novel introduction of micro health insurance in the Ghanaian market, meeting regulatory guidelines.

Identified and cultivated partnerships to meet KPIs and drive business growth. Key partners included Multichoice Ghana, MTN Ayo, Orca Deco, Allianz life, MiLife, Yango, BIMA and GNAT

Oversaw product development for partnership offerings, aligning with market demands and company goals.

Spearheaded the development and execution of the Agency model, driving expansion and revenue growth. Our productive agency force grew by 505% in 6 months

Strategized and managed Retail Operations to optimize performance and efficiency.

Provided leadership and supervision across all functions within the Partnerships and Agency departments.

Executed premium growth strategies, ensuring alignment with company objectives.

Ensured strict compliance with regulatory guidelines and reporting standards.

Delivered management reports to monitor progress and support decision-making

Led the recruitment and training function, driving strategic hiring and development initiatives.

Developed and implemented recruitment strategies for Individual Life, enhancing market presence and team growth.

Spearheaded product development to strengthen market competitiveness.

Introduced 100% digital sales processes, boosting operational efficiency and streamlining workflows.

Ensured full compliance with regulatory standards governing insurance agency operations.

Led the recruitment of new Customer Solution Executives to support business expansion.

Identified training needs and developed comprehensive programs to enhance team capabilities.

Created training materials and learning resources for effective knowledge transfer.

Collaborated with department heads to resolve learning challenges and optimize educational processes.

Ensured the department's profitability by aligning training and recruitment with business goals.

Executed Prudential Life's business strategies at the zonal level, driving revenue growth and profitability across all branches.

Managed the implementation of business strategies, ensuring alignment with corporate goals across all branch operations.

Led performance appraisals, coaching, and development for Agency Leaders, fostering strong team leadership.

Oversaw all agency operations within the zone, ensuring smooth and efficient workflows.

Achieved sales targets and ensured compliance with operational standards across all levels.

Generated daily, weekly, and monthly performance reports to support strategic decision-making.

Prepared and presented regional reports for senior management, providing insights into branch performance.

Led the sales team to consistently achieve monthly, quarterly, and yearly sales targets.

Supervised daily sales activities, driving the team's performance and results.

Conducted training and development programs to enhance the skills and productivity of sales personnel.

Negotiated and secured new corporate and individual clients, expanding the bank's customer base.

Managed relationships with corporate clients to meet and exceed sales objectives.

Undertook additional responsibilities to enhance overall sales operations and drive business success.

Coordinated donation drives to provide essential items to inmates, including food, clothing, and toiletries.

Organized and delivered counseling and support services to help inmates cope with incarceration challenges and prepare for reintegration.

Facilitated workshops on personal development and life skills to aid in rehabilitation and transition back into society.